Committed to Protecting You
Security Center
Bank with confidence and protect yourself with our security resources
Report Lost or Stolen Card
If your card is missing, contact us immediately to block unauthorized transactions, safeguard your account, and issue a replacement card fast. For the quickest service, log in to Digital Banking or our Mobile App to report your card as lost or stolen.
Report Account Fraud
Send us a Secure Message through Digital Banking, and use the Card Management feature to instantly lock your Andrews Federal debit or credit card. You can turn it back on anytime once the issue is resolved.
Freeze My Card
Stop your card from being used if you’ve lost or misplaced it. Log in to Digital Banking and go to Card Services/Card Management, and toggle the Enable/Disable card option.
Set Up Alerts
Stay informed with real-time fraud alerts. Easily set up and manage your notifications in Digital Banking or through the Andrews Federal Mobile App to keep your accounts protected around the clock.
Dispute a Transaction
If you notice an unfamiliar or unexpected transaction on your account, please contact us right away—or log in to Digital Banking and click on the unrecognized transaction to begin your dispute. You can also call us at 800.527.7728 (U.S.) or 727.540.9434 (Outside the U.S.).
Report a Security Concern
If you receive a suspicious email, text, or phone call that appears to be from Andrews Federal, please let us know right away. Contact our team at phishreport@andrewsfcu.org so we can investigate and help protect your account. Your report helps us safeguard all members from potential fraud and security threats.
Set Up Phone Passcode
Add a layer of security for conducting banking by phone
Review FICO Score
Monitor your score for free and stay informed of changes/impacts
Change Password
Change your username or password after confirming your identity
Important Security Processes
Need step-by-step help, or guidance on common security issues?
Prioritizing Your Privacy
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PSA: Watch Out For Package Scams
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Prioritizing Your Privacy
Common Signs Of Phishing Emails
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Your Questions. Answered.
Frequently Asked Questions about Security
Find more information about protecting your accounts and information.
What should I do if I receive an invalid password attempt alert notification?
If you received a notification about a failed login attempt (invalid password) and you did not attempt to log in, you should immediately change your username and change your password.
How do I change my username?
You can change your login username through Digital Banking. To change your login username, you will need to verify your identity by providing some basic information. You can then choose a new username. To begin the process, please click here.
